I'm Georgi Kamov and I make change happen for a living.
I work with design thinking, service design, customer experience and innovation consulting for multinational companies, startups, nonprofits and government institutions whenever change is needed in any aspect of our lives.
Clients
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Case studies
Raiffeisenbank
Team leader of service designers, facilitators, and architects who created a comprehensive customer experience strategy for all bank branches across Bulgaria and started its implementation with 5 pilot multi-year projects.
Telenor (now Yettel)
Lead consultant in implementing a 3-year company-wide service design strategy (from management to sales) and managing 10+ projects in customer experience, marketing, HR, sales and customer service.
Accenture
Trainer and coach (on-site and online) for an in-depth service design program for dozens of international teams from the company (strategic, sales, marketing, IT, HR) in Europe, Southeast Asia, China, and Australia.
Ciela
Lead consultant in creating a comprehensive vision for all bookstores and outlets of the leading book and stationary company in the country, encompassing all aspects of the customer experience - people, products, services, processes, and spaces.
NAOS / Bioderma
Key expert in designing and conducting a 1/2 year co-creation program, in which students undergo a series of design thinking trainings and apply the methodology to a real brand problem by interacting with customers, discovering pain points and prototyping solutions.
TEDx
Speaker and presenter at four TEDx events in front of thousands of audience members. I have spoken on topics such as creating customer experiences, factors for initiating social change, and transforming the European Union into a community for innovation.
What I've built
Co-founder of the first Bulgarian service design agency, which started in 2014 and was subsequently acquired by the leading German innovation and service design company launchlabs.
Co-founder of the first innovation consulting company in Bulgaria, which started operations back in 2009. Lead consultant in dozens of projects for innovative products and services with Bulgarian and international companies.
Author of a manifesto for positioning Bulgaria as a leader in social innovation, which reached tens of thousands of people during the 2013 protests and inspired the creation of the social enterprise and social innovation community in the country.
Co-founder of a foundation with the primary goal of adopting quality of life as a fundamental principle in civic development. Author of Wellbeing Sofia - a strategy for quality of life in Bulgaria's capital, based on design thinking.
Co-founder of an innovative initiative for promoting birdwatching. We have conducted dozens of walks in Sofia and its surroundings and have created a series of online materials that have reached hundreds of thousands of people in partnership with Swarovski Optik.
Networks
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In the media
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In action
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